Jewelry Customer Service Representative - Bali

Join Central Mega Kencana as a Jewelry Customer Service Representative in the vibrant heart of Bali! This is a unique opportunity to combine your passion for luxury jewelry with exceptional customer service skills in one of Indonesia’s most dynamic cities. As part of our dedicated customer service team, you will be the first point of contact for our valued clients, ensuring their shopping experience is nothing short of extraordinary.

At Central Mega Kencana, we pride ourselves on offering a curated selection of high-quality jewelry, and your role will be to provide expert advice and assistance to our customers. You will handle inquiries, process orders, and resolve any issues that may arise, all while maintaining a friendly and professional demeanor. This position is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.

In addition to your day-to-day responsibilities, you will have the opportunity to grow within our company. With a commitment to continuous development, we offer training programs and career advancement opportunities to help you reach your full potential. Join us and be a part of a team that values your contributions and supports your success.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by assisting clients with jewelry selection, sizing, and fitting.
• Handle customer inquiries, process orders, and manage returns and exchanges efficiently.
• Utilize our inventory management system to track stock levels and update product information.
• Collaborate with the sales team to ensure a seamless shopping experience for our customers.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Participate in team meetings and contribute to the development of customer service strategies.
• Provide feedback to the sales team on customer preferences and needs.
• Promote our brand and products through effective communication and engagement with customers.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the jewelry or retail industry.
• Proficient in using inventory management software such as SAP or Oracle.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet deadlines.
• Knowledge of jewelry terminology and trends is a plus.
• Valid driver's license and ability to travel to different locations in Bali.

🛠️ Keahlian

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