Field Trainer (Bali, Indonesia)

Join Home Credit as a Field Trainer in beautiful Bali and play a pivotal role in empowering our teams with the skills and knowledge needed to thrive in the digital financial services landscape. As a Field Trainer, you will be at the forefront of our mission to help our agents and staff master the latest tools and techniques, ensuring they deliver exceptional service to our customers. With a focus on training in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be part of a dynamic team dedicated to excellence.

In this role, you'll conduct hands-on training sessions, workshops, and mentorship programs to equip our team members with the skills they need to excel. You'll work closely with our agents to understand their needs and provide tailored training that enhances their performance and job satisfaction. This is an opportunity to make a tangible impact on our team's success and help shape the future of digital financial services in Bali.

📋 Tanggung Jawab Pekerjaan

• Design and deliver comprehensive training programs for our agents, focusing on product knowledge, customer service, and digital tools.
• Conduct regular training sessions, workshops, and mentorship programs to ensure our team members are well-equipped to handle customer interactions effectively.
• Assess and evaluate the performance of our agents, providing constructive feedback and guidance to help them improve.
• Stay updated with the latest industry trends and best practices in digital financial services to enhance our training programs.
• Collaborate with cross-functional teams to align training objectives with overall business goals.
• Monitor and analyze training effectiveness, making data-driven recommendations for continuous improvement.
• Provide ongoing support and resources to our agents to ensure they have the tools and knowledge needed to succeed.
• Promote a culture of continuous learning and development within the team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
• Minimum of 3 years of experience in training, coaching, or customer service roles, preferably in the financial services industry.
• Strong communication and presentation skills, with the ability to engage and inspire teams.
• Proficient in using training management software such as LMS (Learning Management System) or similar tools.
• Experience with data analysis and reporting tools like Microsoft Excel or Google Sheets.
• Familiarity with digital financial services and products offered by Home Credit.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational and time management skills.

🛠️ Keahlian

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